Customer Privacy Notice
We are committed to ensure that your privacy is protected. During our work (meetings, coaching, webinars, workshops and other services), you may be asked to provide certain information by which you can be identified. This policy statement is to assure you that any personal data will only be used in accordance with ICO standards and the GDPR Data Protection Act 2018.
This privacy notice tells you what to expect us to do with your personal information.
Contact details
Address: Old Newbridge Hill, Bath, Avon, BA1 3LU, GB
Telephone: 07808 722423
Email: gill@chapterfortyfour.co.uk
What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:
· Contact information: name, job title, company name, email address, physical mailing address, telephone number
· Transaction information: purchase or account history, payment details (including card or bank information for transfers and direct debits)
· Website user information
· Records: photographs or video recordings, call recordings, records of meetings and decisions
· Abbreviated notes from coaching conversations to provide continuity between coaching sessions
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
· Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions, which means you may not receive all the information you ask for. Read more about the right of access.
· Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
· Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.
· Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
· Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.
· Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
· Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide services and goods are:
· Consent: we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
· Contract: we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Where we get personal information from
· Most of the information we collect is information provided directly by you.
· We may also use publicly accessible information to verify information we are provided with and to manage and expand our organisation.
How long we keep information
· We will retain your personal data only as long as is necessary for the purposes set out in this Policy, or as is required by applicable law, and then we will delete it.
· Coaching notes: a minimal amount of data is securely stored for 7 years after the last client contact, as recommended by professional coaching bodies and insurance providers.
Who we share information with
We only share personal information with:
· External auditors or inspectors as required to maintain our professional credentialing (e.g. International Coach Federation).
· Client information is never shared or sold onto another party or used for any purpose other than the agreed activity.
· No information regarding the content of coaching work will be shared with any third party, unless release is required by law.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last updated: 2nd December 2025